AquaDual Warranty Information
Every AquaDual system is backed by our trusted limited warranty to give you peace of mind and total pool comfort all year round.
Base Limited Warranty
- ✔️ 2-year warranty on heat pump electronic components
- ✔️ 5-year warranty on the compressor
- ✔️ Coverage includes **manufacturer defects in parts only**
- ❌ Warranty does not include labor or shipping costs
- 📆 Warranty begins on the **purchase date** shown on your invoice
How to Request Warranty Service
- ✅ Provide your unit’s model number, serial number, and purchase date
- ✅ Submit clear photos or videos of the defective unit or parts
- 📧 Email your warranty request to: support@aquadual.com
What is NOT Covered
- ❌ Damage caused by natural disasters (floods, earthquakes, lightning, etc.)
- ❌ Issues due to improper installation or failure to follow product instructions
- ❌ Operation outside recommended temperature, water quality, or voltage ranges
- ❌ Lack of maintenance, dirty filters, or blocked fins
- ❌ Unauthorized modifications or wiring changes
For full support, please contact the AquaDual team directly at support@aquadual.com. We're here to help you enjoy your pool with confidence — all year long.